MotoLionLux
Last updated: January 15, 2025

MotoLionLux Return Policy

1. Return and Replacement Guarantee

Zero-Risk Purchase

We guarantee 100% satisfaction or complete replacement of your order.

  • If your item arrives damaged, defective, or doesn't match the description
  • Quality issues or manufacturing defects
  • Wrong size or color sent by mistake
24-Hour Request Window

You must contact us within 24 hours of delivery to request a replacement.

  • Take photos of the issue
  • Contact us via Telegram with your order number
  • Describe the problem clearly

2. Replacement Process

Step 1: Report the Issue
  • Contact us within 24 hours of delivery
  • Provide your order number and photos
  • Explain what's wrong with the item
Step 2: Quick Review
  • We'll review your case within 2-6 hours
  • If approved, you'll receive instructions
  • You may keep the original item
Step 3: Receive New Item
  • We'll ship the replacement immediately
  • Delivery timeframe: 4-33 business days

3. Important Notes

No Refunds Policy
  • We only provide replacements for eligible items
  • Original items do not need to be returned
Exceptions
  • MotoLionLux Ultra limited collections cannot be replaced

4. Frequently Asked Questions

What if I received the wrong item?

Contact us immediately via Telegram with photos and your order number. We'll ship the correct item while you keep the original.

Can I request a replacement after 24 hours?

No, the timeframe is strict. For late-discovered issues, we'll review on a case-by-case basis.

5. Replacement Assistance

For any replacement inquiries, please contact us on Telegram: