Find answers about delivery times, tracking, and shipping policies
Shipping Timeframes and Methods
How long will it take for my order to arrive?
International delivery can take between 4 and 33 business days, depending on the destination and chosen shipping method. The exact delivery time depends on the selected courier and recipient location.
What shipping methods do you offer?
We offer shipping through a variety of international couriers. Exact details about the selected courier and delivery timeframe will be available when you complete your order.
Do you offer express or expedited shipping options?
We currently don't offer express or fast shipping options, but standard shipping is quick and efficient with clear time estimates.
What are your shipping rates?
Shipping costs are calculated manually based on the specific destination and total order weight. You'll see the exact amount before completing your order.
What's the difference between standard shipping and expedited shipping?
Standard shipping is the economical option, taking between 4-33 business days. Expedited shipping (if available) would mean shorter delivery time, but currently this isn't an option.
Do you offer international shipping?
Yes, we offer worldwide international shipping. Orders will be shipped according to the selected courier's regulations and established tariffs.
Are there any shipping restrictions for certain products?
Our products are designed to comply with international shipping regulations. However, some countries may have specific restrictions. We'll inform you if there are any issues with your specific destination.
Tracking and Delivery
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on the courier's website or through our customer support.
What happens if my package is lost or damaged?
We take full responsibility for your order until it reaches you safely. If your package is lost or damaged during transit, we'll replace it or provide a full refund. Contact our support team immediately if you encounter any issues.
Can I change my shipping address after placing an order?
Address changes can be made within 24 hours of placing your order, as long as the order hasn't been shipped yet. Contact our support team as soon as possible if you need to update your shipping address.
Contact Information
How can I contact customer support?
You can reach our customer support team through Telegram or email. We typically respond within 24 hours during business days. For urgent matters, Telegram is the fastest way to get in touch.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 6 PM (GMT+3). We also monitor messages outside of these hours and will respond as soon as possible.
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