Last updated: June 2024
MotoLionLux Return Policy
1. Eligible Return Conditions
We accept replacements only under the following circumstances:
Manufacturing defects
Shipping damages
Wrong item shipped
Change of mind
Worn/washed items
Damaged packaging (intact product)
2. Replacement Process
Step 1: Report Within 24 Hours
Contact us via Telegram with:
- Order number
- Clear photos showing the defect
- Description of the issue
Step 2: Replacement Authorization
- We respond within 24 hours
- If approved, you'll receive instructions
- You may keep the original item
Step 3: Receive New Item
- We'll ship the replacement immediately
- Delivery timeframe: 4-33 business days
3. Important Notes
No Refunds Policy
- We only provide replacements for eligible items
- Original items do not need to be returned
Exceptions
- MotoLionLux Ultra limited collections cannot be replaced
4. Frequently Asked Questions
What if I received the wrong item?
Contact us immediately via Telegram with photos and your order number. We'll ship the correct item while you keep the original.
Can I request a replacement after 24 hours?
No, the timeframe is strict. For late-discovered issues, we'll review on a case-by-case basis.
5. Replacement Assistance
For any replacement inquiries, please contact us on Telegram:
