MotoLionLux Return Policy

• Contact us within 24 hours of delivery
• Provide your order number and photos
• Explain what's wrong with the item

• We'll review your case within 2-6 hours
• If approved, you'll receive instructions
• You may keep the original item

• We'll ship the replacement immediately
• Delivery timeframe: 4–35 days

• We only provide replacements for eligible items
• Original items do not need to be returned

• Custom-made or limited items may be non-returnable
• Currently we ship only the Classic and Influencer collections

Contact us immediately via Telegram with photos and your order number. We'll ship the correct item while you keep the original.

No, the timeframe is strict. For late-discovered issues, we'll review on a case-by-case basis.

Replacement eligibility covers manufacturing defects, damage in transit, or wrong item/size/color sent.

• Provide clear photos of the product and packaging.
• Include your order number and delivery date.
• Send details within 24 hours of delivery to qualify automatically.

We aim for a fast, transparent resolution.

• Review: typically within 2–6 hours during support hours.
• Approval & dispatch: replacement ships immediately after approval.
• Delivery: replacement arrives in 4–35 days, depending on destination.

Custom-made or strictly limited items may be non-replaceable if materials are unavailable.

• We will propose the closest available alternative design or size.
• Collections currently shipped: Classic and Influencer.

When the issue is due to our fault, the replacement is free of charge.

• You typically keep the original item; return shipping is not required.
• If carrier requires return for audit, we will coordinate and cover the shipping.

This policy provides a replacement-only remedy, subject to mandatory consumer law in your jurisdiction. Our goal is to resolve any eligible issue quickly and fairly.

Eligible issues require a short verification (photos/video). Once confirmed, we issue an RMA reference for tracking the replacement process.

• Keep the original packaging until the case is closed.
• If carrier requests return for audit, we will coordinate and cover costs.

• Approved: Replacement created and dispatched as soon as possible.
• Additional Info Needed: We request extra photos or clarifications.
• Not Eligible: We explain the reason (e.g., sizing preference, normal wear).

We operate replacement‑only. Chargebacks or disputes should be avoided during an active resolution; contact support for a faster, amicable solution.

If replacement is impossible, we may, at our discretion, offer store credit.

We may decline repeated or abusive requests not supported by evidence. Fraudulent claims may be reported to carriers or authorities.

Manufacturing defects are handled via replacement under this policy. Normal wear, accidental damage, and misuse are not covered.