Shipping FAQs & Contact

International delivery typically takes 4–35 business days, depending on destination and carrier. Processing takes 1–3 business days before dispatch. The exact timeframe depends on the recipient’s location and the carrier’s network.

We offer standard international shipping via Moldova Post and Nova Post. We currently do not provide express/expedited options. The selected carrier and estimated timeframe are shown at checkout and in your confirmation.

We currently do not offer express shipping. Our standard shipping is reliable, with clear estimates and tracking updates once dispatched.

Standard rates depend on product type and parcel volume. Typical examples: t-shirts ≈ 10 EUR, hoodies (with/without hood) ≈ 20 EUR, and combined orders (e.g., t-shirt + hoodie) ≈ 25 EUR. Final costs vary by size, material, and volume. You’ll see the exact amount at checkout before payment.

Standard is the economical option and takes about 4–35 business days depending on location. We do not offer expedited shipping at this time.

Yes — we deliver globally. Orders ship in line with carrier regulations and destination-specific requirements.

Our apparel generally complies with international shipping rules. Some destinations may have specific import restrictions. If an issue arises for your address, we’ll contact you to resolve it.

After dispatch, we send a tracking number and link. Use the carrier’s tracking page or contact support via Telegram for updates.

We take responsibility for safe delivery. If your package is lost or damaged in transit, per our Return Policy we will replace it with a new product. Contact support promptly.

You can request an address change within 24 hours of ordering and before shipment. Message us via Telegram or email as soon as possible.

Where possible, we consolidate items into one parcel to reduce costs and simplify tracking. If items are oversized or ship from different packing stations, they may be sent as split shipments, each with its own tracking.

International tracking can update in batches, especially during customs transit. It’s normal to see longer “in transit” periods between scans. If you need a manual check, message support on Telegram and we’ll verify the latest carrier status.

Availability depends on the local carrier. We support standard addresses globally. PO boxes and pickup points are permitted where carriers offer those services in your country. If unsure, contact support with your address for guidance.

We use protective packaging suitable for international transit. Materials are selected to balance product protection with reduced waste. Please recycle packaging where local facilities allow.

Yes, if the parcel becomes oversized or items are ready at different times, we may ship in multiple parcels. You’ll receive tracking for each shipment.

Customs agencies may conduct random inspections or request extra processing time. This is outside the carrier’s and our control. We provide complete documents and will assist with clarifications if needed. Once cleared, tracking resumes automatically.

Yes. We accept crypto payments. Please send the exact amount within the payment window. Network fees and confirmation times depend on the blockchain. Orders are processed after on‑chain confirmation.

We include the packing slip and necessary customs declarations. An electronic invoice/receipt is available via your order confirmation.

Carriers may perform reattempts or hold the parcel at a pickup point. If undeliverable, it may return to sender. Contact support to arrange the best next step.

Options vary by country and carrier. Some carriers offer rescheduling via their portal or app. If unavailable, contact us and we’ll advise the best route.

Where the carrier provides signed POD or photo evidence, we can share it on request. This depends on local carrier practices.

Contact us on Telegram at @mllsuportteam_bot or by email. We typically respond within 24 hours on business days. For urgent matters, Telegram is fastest.

Support is available Monday–Saturday, 07:00–18:00 (Moldova time, GMT+3). We also monitor messages outside these hours and will respond as soon as possible.